Cancellation policy

This policy explains how to cancel purchases that are not paid in a single, one-time order, such as flower subscriptions, pre-orders and deposits. For regular orders, please see our Refund Policy.

Flower subscriptions

• You can cancel, pause or skip a delivery at any time, with no cancellation fee.
• Manage your subscription from your account on our website, or contact us by email, phone or WhatsApp.
• To stop the next charge and delivery, please cancel at least 48 hours before your next billing date. Changes made after that apply from the following delivery.
• Deliveries that have already been prepared, sent or delivered cannot be refunded, because fresh flowers are perishable.
• If we change the price of your subscription, we will let you know before your next billing date, and you can cancel before the new price applies.

Pre-orders

• Pre-orders, such as holiday orders, can be cancelled for a full refund until we begin preparing them, usually 2 days before the delivery date.
• After that, we can change the delivery date, address or recipient, or offer store credit.

Deposits and event bookings

• Events and weddings booked with a deposit or retainer follow the cancellation terms in your signed event agreement.
• If your plans change, contact us as early as possible and we will do our best to move your date or adjust your order.

Refunds

Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

How to cancel

Email info@floralina.us, call or WhatsApp +1 (305) 992-0220, or manage your subscription from your account. Please include your name and order number.