Frequently Asked Questions (FAQs)

Floralina Flowers – Frequently Asked Questions (FAQ)

Ordering

Q: How can I place an order?
You can order directly through our website www.floralina.us, by phone or WhatsApp at +1 (305) 992-0220.

Q: Are you open to the public?
No, our studio is not open for walk-ins. We work exclusively with preorders, which allows us to focus on creating fresh, custom arrangements made just for you.

Q: How far in advance should I order?
We recommend placing your order 1–2 days in advance. If you need flowers today, we offer same-day delivery (please allow about 4 hours for preparation).

Q: Can I customize my arrangement?
Absolutely! We design custom bouquets and arrangements based on your preferred flowers, colors, or style. Just let us know by calling or sending a message via WhatsApp.

Delivery

Q: Where do you deliver?
We deliver across Miami & surrounding areas, including Aventura, Sunny Isles, Miami Beach, North Miami, Hollywood, Coral Gables, Brickell, Downtown, Fort Lauderdale, and more.

Q: Do you offer same-day delivery?
Yes! Same-day delivery is available across Miami. Please allow about 4 hours for preparation.

Q: What are your delivery times?
We deliver daily in 4 time windows:

  • 7:00 AM – 10:00 AM
  • 10:00 AM – 1:00 PM
  • 1:00 PM – 4:00 PM
  • 4:00 PM – 7:00 PM

Q: Do you deliver on Sundays and holidays?
Yes, we deliver 7 days a week, including holidays. Preorder is recommended for special dates.

Q: Do you call the recipient?
Yes, we always contact the recipient before delivery — unless you request a surprise.

Q: How much is delivery?

    • Free delivery on orders $150+
    • $19.99 delivery fee for orders under $150
    • Or choose free pickup at our Miami studio:
       560 NW 159TH ST, Miami, FL           

       

Flowers

Q: How long do the flowers last?
With proper care, flowers last 5–7 days. We provide care tips with every order to help them stay fresh longer.

Q: Do you include a card with the flowers?
Yes, every arrangement comes with a complimentary message card so you can add your personal note.

Q: What if a flower I requested is unavailable?
If a specific flower variety is unavailable, we may use alternative flowers of equal or greater value. If you request premium substitutes, additional charges may apply depending on availability.

Events & Weddings

Q: Do you offer flowers for weddings and events?
Yes! We provide floral design for:

  • Weddings
  • Bridal showers
  • Birthdays
  • Corporate & private events

Send your inquiry to info@floralina.us to start your floral proposal.

Payments & Policies

Q: What payment methods do you accept?
We accept all debit and credit cards, Apple Pay, Google Pay and Zelle.

Q: What is your refund or cancellation policy?
Our policy is outlined on our website. Please visit the Refund Policy page for full details.